Core Compli

Compli is a bespoke risk management consultancy service which includes outsourced risk management and claims and complaints-handling solutions for lawyers.

It allows you and your firm to manage the compliance challenge efficiently and effectively, freeing up your time to concentrate on generating income whilst leaving regulatory, compliance and a range of other issues in the hands of experts, safe in the knowledge that the firm’s regulatory obligations are being dealt with. We deliver a customised fixed fee service via an annual retainer or when dealing with one-off projects.

Our specialist team of over 25 lawyers and industry experts offers advice and assistance to law firms and other businesses in the legal sector, to enable them to navigate their way through the ever-changing regulatory landscape by promoting and implementing sound regulatory practice and robust financial systems.

Our objective is to help firms mitigate risk, improve efficiencies and increase profitability. From one-off projects to ongoing support across a wide range of issues, we work with firms to develop and improve their systems and procedures, to identify areas of non-compliance and provide simple, commercially viable, effective solutions. We provide the know-how and tools to protect reputations and, most importantly, relationships with clients through a compendium of consultancy services.

Staying on top of regulatory obligations, policing financial systems, remaining compliant and operating in line with industry requirements must be a priority for law firms. Unlike many risk and compliance consultancy services, we are a full service law firm and are able to provide legal advice upon which firms can rely and which comes with the protection of professional indemnity insurance.

We will work with you to produce a bespoke solution to satisfy all your requirements at a cost designed to deliver real commercial benefit to your firm.

Please see the list below for an overview of our core service offerings.

  • Claims and complaints outsourcing

    With our extensive experience in dealing with professional indemnity claims for lawyers and their insurers, we offer an unrivalled service. We are able to provide objective advice leading to satisfactory and swift resolution of claims and complaints or rectification of mistakes to avoid compensation being paid, or even a claim being made. Outsourcing to the Compli team releases time to concentrate on developing and growing your business.

  • COLP and COFA support

    Recording and reporting breaches is a key element of the COLP and COFA roles. We can provide suitable templates and audit trails, draft and review risk registers, collect and collate data and advise on material breaches. Practical workshops and seminars to staff on client care, risk management, compliance issues and other topics linked to the firm’s business can reinforce the COLP/ COFA’s risk messages and our dedicated helpline provides assistance to COLPs and COFAs who need a helping hand, a second opinion or simply some comfort that they are properly managing what can be difficult roles.

  • Compliance audit/ risk management support

    A compliance and risk management check is the first step towards establishing a compliant regime. We will identify any actual or potential regulatory issues or failings and devise solutions. We will also highlight risks that are causing or can lead to claims and complaints. Our aim is to address areas of non-compliance and assist in implementing improvements to systems or devising new ways of working to eradicate or reduce risk.

  • File auditing

    Our file auditing service will review a representative sample of fee-earners’ files on a regular basis (ideally once a month). To assist in reducing the number of claims and complaints we identify key risk areas associated with specific work types e.g. limitation dates, proper scoping of work, disgruntled clients etc. We can also offer emergency assistance where issues arise which require an immediate response, including urgent file reviews to ascertain the nature and extent of a problem as well as producing and implementing an action plan.

  • Conduct and compliance helpline

    A dedicated helpline is available providing firms with instant access to advice on all client care, compliance and disciplinary issues. Our helpline provides instant access to support for the COLP and COFA.

  • Internal and financial systems and auditing

    Internal systems auditing carried out by members of our team provides independent and objective assurance to risk and compliance managers and senior partners that systems and controls for regulatory compliance are fit for purpose. We can assist in auditing existing procedures and devise new systems to promote financial hygiene, which has assumed particular significance in the light of recent proposals by the SRA to change the financial framework within which law firms operate.

  • Lexcel/ WIQS/ CQS consultancy

    Our consultants can provide expert advice and assistance to ensure that policies, procedures and internal management processes are consistent with the most up-to-date Lexcel requirements. We can assist in ensuring success in the Lexcel accreditation application process. Becoming Lexcel accredited may lead to reduced professional indemnity premiums and improved profitability through efficient management processes. Our team can also provide support and assistance to firms seeking to become WIQS and CQS accredited.

  • Professional indemnity insurance renewal advice

    Utilising our core Compli service can pay dividends when it comes to professional indemnity insurance renewal as our clients are able to demonstrate to insurers that they are serious about claim reduction and compliance. We can also assist you in completing renewal forms and representing your business to insurers.

  • Training

    All staff at law firms require a level of understanding and training on the SRA Handbook and the Code of Conduct. We provide bespoke training to both management and staff. We also offer training on money laundering issues, and are available to discuss any other bespoke training needs which firms may have.

  • Retainer

    We aim to provide fixed fees for work delivered on an individual project or core services by means of an annual fixed fee retainer. We will work with you to produce a bespoke solution to satisfy all your requirements at a cost designed to deliver real commercial benefit to your firm.

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